HIBike Member Feedback

1. When is the last time you used HIbike?

• In the past week
• In the past month
• Within 2-5 months
• Within 6-12 months
• Over one year ago

2. If you no longer use HIbike or use it less frequently than before, what is the reason? Please check all that apply.

• Covid-19 Related
• It is too expensive
• Not enough stations where I need to go
• Not enough bike infrastructure (bike lanes, bike paths)
• I only use it while travelling to Hawaii
• Safety (please explain) Please enter an 'other' value for this selection.
• Poor customer service
• Other (please explain) Please enter an 'other' value for this selection.

3. If you have switched membership plans since you joined HIBike, what is the reason?

• I use HIBike less than I thought I would
• I use HIBike more than I thought I would
• My trips are longer than anticipated
• My trips are shorter than anticipated
• My promotional period has ended
• Other (please explain) Please enter an 'other' value for this selection.

4. If offered, which of the following mobility devices would you rent? Please check all that apply.

• Electric Scooter
• Electric Bike
• All of the above
• None of the above

5. Would you use HIBike more frequently if we add electric scooters or electric bikes to the fleet?

• Yes, for electric scooters
• Yes, for electric bikes
• Yes, for both electric bikes and scooters
• No, I prefer the current non-electric bikes
• No, but I would recommend your service to a family or friend

6. What would make you more interested in an electric option?

• More Fun
• Easier
• I wouldn't ride, I'm not familiar.
• I won't ride, I don't feel they are safe.
• Other (please explain) Please enter an 'other' value for this selection.

7. How often would you use an electric scooter or an electric bike?

• Never
• 1 to 2 times a week
• 3 to 4 times a week
• 5 to 6 times a week
• Everyday

8. What would be your primary use for an electric scooter or an electric bike?

• Recreation
• Commuting (Work/School)
• Errands/Appointments
• I would not use an electric scooter or electric bike

9. The current price of a 30 minute bike rental is $3.50, would you pay the same, more, or less for an electric scooter?

• Same
• More
• Less

10. How can HIBike improve? Please check all that apply.

• Adding more stations (please specifiy locations) Please enter an 'other' value for this selection.
• Increasing bike/dock availability at a certain station (please list station) Please enter an 'other' value for this selection.
• Pricing
• Adding electric scooters or electric bikes to the fleet
• Offering different plans (please specify) Please enter an 'other' value for this selection.
• Improving instructions on how to use service
• Improving the app or website (please explain) Please enter an 'other' value for this selection.
• Other (please explain) Please enter an 'other' value for this selection.